RETURN POLICY 

 

MAE OTTI  RETURN POLICY
We want you to love your MAE OTTI pieces! If something isn’t quite right, here’s how returns work:

Click to Start Return

RETURNS

  • You have 10 business days from the day your order is delivered to request a return OR Kindly fill the return order form in your package and include in your return, we will process as soon as we receive it.

  • After 10 business days, returns are only eligible for store credit or an exchange.

  • Items must be unworn, unwashed, unaltered, and in their original packaging with the return slip included.

REFUND

  • Refunds are available for non-clearance items returned within 10 business days.

  • Shipping fees are non-refundable unless your order arrived in error.

  • After the 10-day window (non-clearance items), you’ll receive store credit or an exchange instead.

  • Please allow 1–3 business days for us to process your return once we receive it.

STORE CREDIT & EXCHANGE

  • Processing takes 1–3 business days after we receive your return.

  • If your requested exchange is out of stock, we’ll issue Refund or Store credit so you can shop for something you love.

CLEARANCE ITEMS

  • All clearance sales are final.

  • They may be eligible for store credit or exchange, but no refunds.

RETURN SHIPPING

Customers are responsible for return shipping costs.

Need Help?
If it’s been more than 3 business days since we received your return and you haven’t heard from us, email returns@maeotti.com with your order number and full name.

Submit your return 

Customer Reviews

Overall rating: 4.6 / 5 from 4631 reviews.

I love all my of outfits I have purchased from Mae Otti. I gave the last dress 4 stars only because I have to add a button at the bottom so the split won’t be too high.I love the fall colors and the fit was perfect for a 73 young one.Looking forward to wearing out dancing I’ll send photo.

Wendy 4/5 Verified

VERA AFRICAN PRINT FLARE SHIRT MIDI DRESS----FINAL SALE

The color, the pattern.... Fall is here and I'm rocking my jacket with Green and Purple pin( broche) I pulled it off just fine. Thank you so much 🙏

Pauline 5/5 Verified

MORAYO AFRICAN PRINT TRENCH COAT DRESS

This dress is simple ,elegant and comfortable. This dress has pockets which is a plus for me.I have several dresses from this company and all of them are show stoppers.Will continue to buy more dresses.Each time i have bought something, the Yemisi (the owner) sends a beautiful personal email letting me know about how she started her company.This is really beautiful and I appreciate it.

Masapi 5/5 Verified

JADE AFRICAN PRINT SHIRT DRESS

I'm always excited to receive my Mae Otti purchase and this beautiful dress is all that and more! Design, brilliant colors, craftsmanship, sales price, I'm pleased with all & can't wait to wear it. Thanks so much!

Roxanne 5/5 Verified

RONKE AFRICAN PRINT SLEEVELESS MAXI DRESS----FINAL SALE

Customer photo review of MILA AFRICAN PRINT FLOWY MIDI DRESS [ORANGE]

Let my photo speak for me…lol I felt make a ballerina, cascading, flowing and gliding through the door. I knew all eyes were on me and rightfully so, I was the eye candy in this dress. Maeotti knows her stuff. The quality of the fabric is absolutely amazing and unheard of today at these prices, fully lined and comfortable. Keep the goodness coming and I will definitely be a returning customer…Thanks Maeotti team

Denise 5/5

MILA AFRICAN PRINT FLOWY MIDI DRESS [ORANGE]

Customer photo review of GBEMI AFRICAN PRINT TWO PIECE SKIRT SET [ORANGE]

Baby your clothes make me sassy and sexy. I get so much attention and compliments. I have 3 outfits and I love them all and I definitely plan to purchase more. Thanks

Briana 5/5 Verified

GBEMI AFRICAN PRINT TWO PIECE SKIRT SET [ORANGE]

While the size chart indicates a 3X accommodating a 51" bust, the measurement did not allow for a 50" bust with a DDD cup. Loved the blouse but it was too snug and didn't fit properly.

Devarda 1/5 Verified

BIBI AFRICAN PRINT TIE NECK PEPLUM TOP [BLACK]

Could you consider longer inseam pants for taller ladies? ( 5ft 10 inches or taller) 31 inseam will work perfectly. I have purchased 3 dresses from Mae OTTI and they fit perfect. However l have been reluctant to get your pants simply due to the above reasons. Keep up the great work, Thanks Princess

Princess 5/5

NKEM AFRICAN PRINT CARGO PANTS AND T-SHIRT SET

Customer photo review of TASSI AFRICAN PRINT BELL SLEEVE MIDI DRESS

I would love to wear your line exclusively for my podcast…I love it that much! If you are looking for a brand ambassador…sign me up!♥️

Tracy 5/5 Verified

TASSI AFRICAN PRINT BELL SLEEVE MIDI DRESS

I received my order. I was very pleased. I love the material color and fit. I can’t wait to wear it. Live in Virginia.

Charlene Moore 5/5 Verified

FADE AFRICAN PRINT KIMONO SET

This fitted me as if they took my measurements, thank you so much ♥️♥️♥️, the delivery was fast OMG knowing am in Australia it came so fast way way before I need it, thank you

Stephanie 5/5 Verified

BIBI AFRICAN PRINT TIE NECK PEPLUM TOP [FLORAL]