RETURN POLICY
MAE OTTI RETURN POLICY
We want you to love your MAE OTTI pieces! If something isn’t quite right, here’s how returns work:
Start Your Return Here »
RETURNS
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You have 10 business days from the day your order is delivered to request a return OR Kindly fill the return order form in your package and include in your return, we will process as soon as we receive it.
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After 10 business days, returns are only eligible for store credit or an exchange.
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Items must be unworn, unwashed, unaltered, and in their original packaging with the return slip included.
REFUND
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Refunds are available for non-clearance items returned within 10 business days.
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Shipping fees are non-refundable unless your order arrived in error.
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After the 10-day window (non-clearance items), you’ll receive store credit or an exchange instead.
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Please allow 1–3 business days for us to process your return once we receive it.
STORE CREDIT & EXCHANGE
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Processing takes 1–3 business days after we receive your return.
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If your requested exchange is out of stock, we’ll issue Refund or Store credit so you can shop for something you love.
CLEARANCE ITEMS
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All clearance sales are final.
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They may be eligible for store credit or exchange, but no refunds.
RETURN SHIPPING
Customers are responsible for return shipping costs.
Need Help?
If it’s been more than 3 business days since we received your return and you haven’t heard from us, email returns@maeotti.com with your order number and full name.