RETURN POLICY 

 

MAE OTTI  RETURN POLICY
We want you to love your MAE OTTI pieces! If something isn’t quite right, here’s how returns work:

Click to Start Return

RETURNS

  • You have 10 business days from the day your order is delivered to request a return OR Kindly fill the return order form in your package and include in your return, we will process as soon as we receive it.

  • After 10 business days, returns are only eligible for store credit or an exchange.

  • Items must be unworn, unwashed, unaltered, and in their original packaging with the return slip included.

REFUND

  • Refunds are available for non-clearance items returned within 10 business days.

  • Shipping fees are non-refundable unless your order arrived in error.

  • After the 10-day window (non-clearance items), you’ll receive store credit or an exchange instead.

  • Please allow 1–3 business days for us to process your return once we receive it.

STORE CREDIT & EXCHANGE

  • Processing takes 1–3 business days after we receive your return.

  • If your requested exchange is out of stock, we’ll issue Refund or Store credit so you can shop for something you love.

CLEARANCE ITEMS

  • All clearance sales are final.

  • They may be eligible for store credit or exchange, but no refunds.

RETURN SHIPPING

Customers are responsible for return shipping costs.

Need Help?
If it’s been more than 3 business days since we received your return and you haven’t heard from us, email returns@maeotti.com with your order number and full name.

Submit your return 

Customer Reviews

Overall rating: 4.6 / 5 from 4593 reviews.

I haven’t wore it yet but the quality is fantastic and well made. It a bit small due to the material is not stretchy, but then that would not be authentic African material. I got this for my 50th HS reunion so I have some weight loss required So I can get into it. I’ll send pictures when later.

Evelyn 5/5 Verified

IDIA AFRICAN PRINT V-NECK PUFF SLEEVE MIDI DRESS [RED]

gorgeous dress. ordered a large bc sometimes african designs are made to be extremely fitted on the waist. glad i did. but it made the rest of the dress up top too large except bust because im a dd. love the vibrant colors, pickets and gabric. once I alter it will be perfect.

Alisha 4/5 Verified

LOLADE AFRICAN PRINT FLORAL DRESS [YELLOW]

Customer photo review of ELSIE AFRICAN PRINT SPAGHETTI STRAP MIDI DRESS [RED]

The colors are so pretty, and I found the perfect crimson cardigan to compliment it for fall workwear. I did have to air out the dress outdoors though. There was a strong fragrance on the dress that took 3-4 days to eliminate.

Eryn 5/5 Verified

ELSIE AFRICAN PRINT SPAGHETTI STRAP MIDI DRESS [RED]

Customer photo review of MOREMI AFRICAN PRINT BUTTON DOWN DRESS [PURPLE]

Ya'll... I have been coveting this print for a long time, and I finally was able to order it. I was heartbroken that the arms are too tight. It fits beautifully everywhere else, and the colors were stunning on me. I just have disproportionately large arms. Work in progress :-). Hopefully I can order the Moremi dress in other prints in the future.

Eryn 5/5 Verified

MOREMI AFRICAN PRINT BUTTON DOWN DRESS [PURPLE]

Gorgeous print and quality craftsmanship! However, the sleeves were too snug for me. I have disproportionately large arms.

Eryn 5/5 Verified

MOREMI AFRICAN PRINT BUTTON DOWN DRESS

I tried it on as soon as I got it and I am floor on how beautiful this piece is. I can’t wait to wear this dress for our 15 year anniversary dinner in Napa in November!

Arielle 5/5 Verified

VALENTINA AFRICAN PRINT BUTTON MESH DRESS [PURPLE]

I LOVE everything I have received! The quality is great. The fit is great (I'm 5'2", so the length is a little long, but still a great fit). The colors and patterns are exact. I love everything!

Candace 5/5 Verified

AYI AFRICAN PRINT ZIP MIDI DRESS [PINK]

The material was wonderful. The dress is beautiful from 1 to 5 I ready a five is great. I definitely told people about it and I hope they purchased. I know they I got plenty of compliments.

Faye 5/5 Verified

JADE AFRICAN PRINT SHIRT DRESS

I love the material. I love the design. I’m a size 18-20 and I love the way everything fits me. I’m thinking about trying one of your pants sets or maybe a long dress.

Faye 5/5 Verified

ELSIE AFRICAN PRINT SPAGHETTI STRAP MIDI DRESS [RED]

I love everything that I buy from Mae Otti! The quality is fantastic! Every dress is beautiful! Great prints and designs! Love, love, love!!!!!! Kudos!

Nichole 5/5 Verified

LOLADE AFRICAN PRINT FLORAL DRESS.

Customer photo review of VICTORIA AFRICAN PRINT CAP SLEEVE MIDI DRESS

Great quality, absolutely stunning, will continue to purchase from this site. My husband approves of the fabric, he’s from Africa and he knows great quality of clothing for his culture.

Shanee 5/5 Verified

VICTORIA AFRICAN PRINT CAP SLEEVE MIDI DRESS

Gorgeous dress with vibrant colors. The dress is a bit too long for my 5’1” frame so I will have it hemmed but otherwise the tailoring is impeccable 👌🏾. I highly recommend.

Fatimatou 5/5 Verified

NANNY AFRICAN PRINT MAXI A-LINE SHIRT DRESS [ORANGE]

Customer photo review of VALENTINA AFRICAN PRINT BUTTON MESH DRESS [YELLOW]

I wore my dress to the Martha's Vineyard Film Fest. It was such a hit! Everyone loved it and wanted to know more. Wearing the dress was fun for me too. It's light, breezy and just feels special. This dress makes the moment!

Gai 5/5 Verified

VALENTINA AFRICAN PRINT BUTTON MESH DRESS [YELLOW]