RETURN POLICY 

 

MAE OTTI  RETURN POLICY
We want you to love your MAE OTTI pieces! If something isn’t quite right, here’s how returns work:

Click to Start Return

RETURNS

  • You have 10 business days from the day your order is delivered to request a return OR Kindly fill the return order form in your package and include in your return, we will process as soon as we receive it.

  • After 10 business days, returns are only eligible for store credit or an exchange.

  • Items must be unworn, unwashed, unaltered, and in their original packaging with the return slip included.

REFUND

  • Refunds are available for non-clearance items returned within 10 business days.

  • Shipping fees are non-refundable unless your order arrived in error.

  • After the 10-day window (non-clearance items), you’ll receive store credit or an exchange instead.

  • Please allow 1–3 business days for us to process your return once we receive it.

STORE CREDIT & EXCHANGE

  • Processing takes 1–3 business days after we receive your return.

  • If your requested exchange is out of stock, we’ll issue Refund or Store credit so you can shop for something you love.

CLEARANCE ITEMS

  • All clearance sales are final.

  • They may be eligible for store credit or exchange, but no refunds.

RETURN SHIPPING

Customers are responsible for return shipping costs.

Need Help?
If it’s been more than 3 business days since we received your return and you haven’t heard from us, email returns@maeotti.com with your order number and full name.

Submit your return 

Customer Reviews

Overall rating: 4.6 / 5 from 4573 reviews.

I love everything that I buy from Mae Otti! The quality is fantastic! Every dress is beautiful! Great prints and designs! Love, love, love!!!!!! Kudos!

Nichole 5/5 Verified

LOLADE AFRICAN PRINT FLORAL DRESS.

Customer photo review of VICTORIA AFRICAN PRINT CAP SLEEVE MIDI DRESS

Great quality, absolutely stunning, will continue to purchase from this site. My husband approves of the fabric, he’s from Africa and he knows great quality of clothing for his culture.

Shanee 5/5 Verified

VICTORIA AFRICAN PRINT CAP SLEEVE MIDI DRESS

Gorgeous dress with vibrant colors. The dress is a bit too long for my 5’1” frame so I will have it hemmed but otherwise the tailoring is impeccable 👌🏾. I highly recommend.

Fatimatou 5/5 Verified

NANNY AFRICAN PRINT MAXI A-LINE SHIRT DRESS [ORANGE]

Customer photo review of VALENTINA AFRICAN PRINT BUTTON MESH DRESS [YELLOW]

I wore my dress to the Martha's Vineyard Film Fest. It was such a hit! Everyone loved it and wanted to know more. Wearing the dress was fun for me too. It's light, breezy and just feels special. This dress makes the moment!

Gai 5/5 Verified

VALENTINA AFRICAN PRINT BUTTON MESH DRESS [YELLOW]

The dress is perfect except for the neckline is gaping too much on the back. I will purchase the same midi dress with a more conservative neckline. The tailoring is excellent and I have purchased many other pieces from this store.

Chep 2/5 Verified

IDIA AFRICAN PRINT V-NECK PUFF SLEEVE MIDI DRESS [PURPLE]

Although I have no had an opportunity to wear my Kimono set, I can’t wait. It is beautiful.

Judith 5/5

FADE AFRICAN PRINT KIMONO SET

One issue I have with your clothing is the sizing is not consistent. Sometimes I can wear a 1X and sometimes its 2X. I went with the 2X on this dress and it is a bit large but because it is a wrap( and final sale) I can make it work. It is the reason I don't buy as often and yes I have sent items back if the other size is available

Tanya 4/5 Verified

DERA AFRICAN PRINT WRAP MIDI DRESS [MULTICOLOR]----FINAL SALE

I’ve been so excited to get this top. I tried it on last night and oh my God. It shaped and feels way much more expensive than it is and it looks like I’m a queen. It makes me walk differently like I’m a bad mamma Jama thank you so much.

Briana 5/5

MEENA AFRICAN PRINT ASYMMETRIC TOP [MULTICOLOR]